Returns & Exchanges
At Alvin Art and Drafting Supplies, we want you to be fully satisfied with your professional tools and creative materials. If your purchase does not meet your expectations, you can return most items in their original packaging within 30 days of delivery.
Initiate Your Request
Contact our customer service team via email or our online portal with your order number and the specific items you wish to return.
Prepare the Package
Securely pack the unused items in their original manufacturer packaging, ensuring that delicate drafting instruments are well-protected to prevent damage during transit.
Ship the Items
Affix the provided return shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking number for reference.
Receive Your Refund
Once our warehouse inspects the returned supplies, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing